Refund and Returns Policy

1. Overview

At Muhurttomart, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. This Return Policy outlines the terms and conditions for returning products purchased from our online store.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original packaging, and in the same condition that you received it.
• The return request must be made within 30 days of the purchase date.
• Proof of purchase, such as an order confirmation or receipt, must be provided.

3. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Perishable goods such as food and flowers.
• Personalized or custom-made items.
• Items marked as final sale or non-returnable at the time of purchase.
• Gift cards.

4. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [customer service email] with your order number and reason for the return.
2. Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item.
3. Pack the item securely and include the return authorization number inside the package.
4. Ship the item to the address provided in the return instructions. You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong or defective item).

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [customer service email] with your order number and details of the issue.

7. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account or credit card statement again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at [customer service email].

8. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error. If you receive a refund, the cost of return shipping will be deducted from your refund.

9. Contact Us

If you have any questions about our Return Policy, please contact us at:

• Email: [customer service email]
• Phone: [customer service phone number]
• Address: [company address]

Thank you for shopping with Muhurttomart. We appreciate your business and strive to provide you with the best possible service.